FAQ2018-06-14T11:18:33+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

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Do I need a Padlock?2019-10-25T04:54:36+00:00

Yes, you can purchase a padlock at our accessories store or bring in your own padlock. We also offer a range of other products to help you store better like bubble wrap, packing tape, boxes and markers. Visit the Packing store at the entrance of our building.

How often do I need to pay?2019-10-25T04:53:37+00:00

Payment is one month in advance on move in and then on the anniversary date of each month thereafter. If you pay for 6 months or more in advance further discounts may apply.

How do I pay?2019-10-25T04:52:47+00:00

You can pay by Cash, Cheque, EFTPOS, Credit Card (Visa or Master Card) and Direct Debit.

Is insurance included?2019-10-25T04:52:00+00:00

We offer Insurance packages depending on what you would like to insure. Please speak to one of our staff to find out what insurance plan will best suit you.

Can I access my unit any time?2019-10-25T04:51:11+00:00

We have set open times for access to the units. If you have special time requirements, please contact our staff and we will see what we can do to accommodate your needs.

Can I have multiple people access my unit?2019-10-25T04:50:22+00:00

Yes, you will need to provide them with your access code and a key.

What notice do I need to give when cancelling my term?2019-10-25T04:49:31+00:00

We require notice in writing 14 days prior to evacuating your unit. We require your unit to be handed back to us at the same condition otherwise charges may apply.

What is the best way to stack boxes?2019-10-25T04:48:44+00:00

You want to keep you fragile items in the top boxes. It’s best to keep all your boxes clearly marked and sealed and itemised facing out so you can read what’s in the box without moving them round. You also may want to stack your items in groups so you know all the home items are together and the garage items are seperate.

What items should NOT be stored?2019-10-25T04:48:00+00:00

Flammable materials including petrol, oil, paint thinner, fuel, gas bottles must NOT be stored in any of our units. We also ask that items that may attract pests like food or other organic material should be stored in heavy air sealed containers. We will also not accept any illegal or stolen items to be stored.

What happens if I outgrow my space?2019-10-25T04:47:11+00:00

You can upgrade or downgrade your units anytime. Please speak to one of our staff or send an email of what you would like to do and we will make the necessary arrangements for you.

What about my white goods?2019-10-25T04:46:10+00:00

Keep refrigerator doors open otherwise you may develop an odour inside that will be hard to get rid of. Washing machines will need to be drained of all water so they don’t leak out in your unit. You should also keep the hoses towards the top of the machine.

Should I keep a list of what’s in my unit?2019-10-25T04:45:17+00:00

Your goods are safe and monitored at Notting Hill Self Storage, but it is always a good idea to keep a list of what you have in storage. We recommend using the notes app on your phone so you can update it when you add or remove items. It also makes it easy to search for items where ever you are.

What are your payment terms?2018-07-07T06:36:20+00:00

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Are your quotes no obligation?2018-07-07T06:33:59+00:00

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Do you offer storage services?2018-07-07T06:32:15+00:00

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How much notice do you need?2018-07-07T06:29:55+00:00

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Are our goods safe?2018-07-07T06:28:44+00:00

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Do your men wear safety shoes?2018-07-07T06:24:43+00:00

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Are you fully insured?2018-07-07T05:58:55+00:00

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